Help & FAQ

Open Listr AI and tap "Get started, it's free" on the welcome screen. Enter your name, email address, and a password of at least six characters, then tap to create your account. You are taken straight into the app with two starter lists, Pantry and Fridge, ready for your first item.

The Free plan does not need any payment details, so you can start tracking food in under a minute.

After you sign up we send a confirmation email to the address you provided. Open it and tap the verification link to confirm your account. If it does not arrive within a few minutes, check your spam or junk folder.

Still nothing? Email support@listrai.app and we will help you confirm your account.

On Pro and Premium your lists sync to your account automatically. Sign in with the same email and password on any phone or tablet and your lists appear there, kept up to date in the background. Everything still works offline and syncs the next time you are online.

On the free plan your lists stay on the device where you created them. Upgrade to Pro or Premium to sync across devices.

Free lets you keep up to 2 lists and 10 items with manual add, edit, and delete plus basic expiry alerts. It is free forever.

Pro ($7.99/month or $69.99/year) unlocks unlimited lists, up to 100 items, search and sort, bulk CSV import, smart expiry scheduling, and unlimited recipe ideas from your pantry.

Premium ($12.99/month or $119.99/year) adds AI camera auto-fill, barcode product lookup, unlimited items and recipe ideas, item photos, and priority support. Pro and Premium both include a 7-day free trial.

Tap the Add tab at the bottom of the screen. Type the item name, pick the list it belongs to, set a quantity, and choose an expiry date. Tap save and it appears at the top of your list with a colour-coded expiry badge.

You can add as many details as you like or keep it to just a name and a date. It is up to you.

On Premium, open the Add tab and choose the Barcode option. Point your camera at the product barcode and Listr AI looks it up in the Open Food Facts database to fill in the name, brand, and size automatically.

You then set the expiry date and save. This is the fastest way to add packaged groceries.

Premium members can use AI camera scanning. Open the Add tab, choose the camera scan option, and take one photo of the product or its printed date. Listr AI reads the photo and fills in the item details. When a best-before date is printed it reads it directly; when one is not, it estimates a typical shelf life from a built-in food database (for example, fresh milk lasts about two weeks in the fridge).

The estimate is a helpful starting point. Always double-check the date against the package before you save.

On Premium, open the Add tab and choose the Receipt option, then take one photo of your shopping receipt. Listr AI reads the grocery items off it, counts how many of each you bought, and sorts them into your Fridge, Pantry, and Freezer lists automatically.

Each item is given a rough estimated expiry from our food database, so a basket of shopping is tracked in seconds. You can move any item to a different list and fine-tune any date after adding.

Yes. Tap any item to open it, then change the name, quantity, list, or expiry date and save. The expiry date opens a calendar so it is quick to set. To remove an item, use the delete option on the item, or mark it as used when you have eaten it.

Marking items as used helps keep your streak going and keeps your lists tidy.

Using up food and checking in each week keeps your Fresh Streak alive and grows the plant you are currently raising, from a seedling through to full bloom. Reach a milestone and you collect that plant in your garden on the Settings screen, then a fresh one starts growing, so your garden fills out over time.

Life happens, so a Fresh Save covers the odd missed week automatically, and Vacation mode pauses the streak while you are away so your plant never wilts. Your all-time weeks fresh are always kept, so the garden only ever grows.

The badge colour tells you how soon something needs attention at a glance. Green means there are 4 or more days left. Amber means it expires within the next 1 to 3 days. Red means it has expired or expires today.

Sorting by expiry brings the red and amber items to the top so you know what to use first.

When adding or editing an item, choose which list it belongs to from the list selector. Your starter lists are Pantry and Fridge, and you can create more, such as Freezer, from the Lists tab.

The Free plan supports up to 2 lists. Pro and Premium allow unlimited lists.

The Free plan supports up to 10 items in total across all your lists. This is plenty to track the things most likely to spoil.

When you reach the limit, you can remove an item or upgrade to Pro for up to 100 items.

Pro supports up to 100 items across unlimited lists, which is enough for a fully stocked kitchen.

If you want no limit at all, Premium offers unlimited items.

Yes. Premium removes the item cap entirely, so you can track as much as you like.

Premium also unlocks AI camera scanning, barcode lookup, item photos, and unlimited recipe ideas.

When you first sign up, Listr AI asks for permission to send notifications. Allow it and expiry alerts switch on automatically. You can manage them any time under Settings, in the notifications section.

If you skipped the permission, open your device settings for Listr AI and enable notifications there, then return to the app.

Listr AI sends a reminder when something in your lists is within three days of its expiry date, so you are nudged before food spoils rather than buried in alerts. Each reminder leads with the item closest to expiring, and notes how many others are due soon.

You get at most one reminder a day, at the time you choose, and only on days something is actually about to expire.

Yes. In Settings you can turn expiry reminders on or off and pick the time of day they arrive, so alerts land when they suit you.

Listr AI keeps the total volume low by design, so you stay informed without being overwhelmed.

You can turn reminders off in Settings, or disable notifications for Listr AI entirely in your device settings.

You can re-enable them at any time, and your expiry data is never affected by turning alerts on or off.

On Pro and Premium, open the Home screen and look at the Recipe Ideas section. Listr AI matches recipes to what is in your pantry and shows the best ideas. Tap Refresh to see a fresh set.

The matching runs entirely on your device, so it is instant and works even with no internet connection.

Yes. Listr AI gives extra weight to ingredients backed by an item expiring within the next few days, so the ideas you see are mostly about using up what needs eating first.

This is the heart of the app: turning what is about to spoil into your next meal.

The Recipe Ideas section re-scores against your live pantry every time you open it, so the suggestions always reflect what you actually have. You can refresh for new ideas whenever you like.

A dedicated save-your-favourites feature is on our roadmap. If it would be useful to you, let us know at feedback@listrai.app.

Recipe ideas are a paid feature. The Free plan does not include them. Pro and Premium both include unlimited recipe ideas from your pantry.

Because matching happens on your device, the ideas appear instantly with no waiting.

Open Settings and tap the upgrade or manage plan option. This opens our secure billing page in your browser, where checkout is handled by Stripe. Choose monthly or annual, start your 7-day free trial, and your new plan unlocks right away.

You can switch between monthly and annual at any time.

Go to Settings and open the billing portal, which is managed by Stripe. From there you can cancel in a couple of taps. You keep access until the end of the period you have already paid for.

If you cancel during your free trial, you will not be charged.

Yes, we offer a 14-day refund window on your first purchase of a paid plan. After that window, payments are non-refundable except where required by law.

To request a refund, email support@listrai.app with the email address on your account.

All Listr AI payments are processed by Stripe, a global payment provider. The charge on your statement may appear with a Stripe-related descriptor rather than the word Listr.

If you still do not recognise a charge, contact support@listrai.app and we will look into it with you.

Yes, with one extra step. The billing portal covers your payment method, invoices, and cancellation, but it does not switch you between plans directly. To move between Pro and Premium, or between monthly and annual billing, first cancel your current subscription in the billing portal, then subscribe to the plan you want at listrai.app.

If you would like a hand switching, email support@listrai.app and we will help. You can also downgrade to Free at any time by cancelling your paid plan.

Not at launch. For version 1 we are keeping pricing simple with Free, Pro, and Premium tiers.

We may introduce student or family options in the future. Tell us what you would like at feedback@listrai.app.

The trial gives you full access to the plan you choose, Pro or Premium, for 7 days at no charge. A payment method is required to start, and the plan auto-renews at the standard price when the trial ends unless you cancel first.

Cancel any time during the trial from the billing portal and you will not be charged.

The free trial is a one-time offer per account. If you cancel and subscribe again later, your plan starts right away without a new trial.

First, make sure Listr AI has camera permission in your device settings and that the lens is clean and well lit. Hold the barcode steady and fully inside the frame. Some products are not in the Open Food Facts database, in which case you can add the item manually.

If scanning still fails, close and reopen the app, and check you are on the Premium plan, which includes scanning. Still stuck? Email support@listrai.app.

Cross-device sync is included with Pro and Premium. Make sure you are signed in to the same account on both devices and connected to the internet. Lists sync automatically in the background, so give it a moment after a change.

If they still do not appear, sign out and back in on the second device to pull the latest copy. On the free plan, lists stay on the device where you created them, so upgrade to Pro or Premium to sync across devices.

Start by closing the app fully and reopening it, then make sure you are running the latest version from the App Store or Google Play. Restarting your device clears most temporary issues.

If crashes continue, email support@listrai.app with your device model and OS version so we can investigate.

On the sign-in screen, choose the password reset option and enter your account email. We will send you a link to set a new password.

If the email does not arrive, check your spam folder, then contact support@listrai.app for help.

Open Settings and use the delete account option in the data and privacy section. This permanently removes your account and your lists and items.

Deletion cannot be undone. If you would like a copy of your data first, use the export option before you delete.

Yes. Connections use HTTPS, passwords are stored only as secure hashes, and when cloud sync is enabled your data is encrypted in transit and at rest by our hosting provider.

You can read the full details in our Privacy Policy.

Yes. In Settings under Security you can turn on two-factor authentication using any authenticator app, such as Google Authenticator or Authy. Once it is on, signing in asks for a 6-digit code from your app as well as your password.

When you turn it on we show you a set of one-time recovery codes. Save them somewhere safe so you can still sign in if you ever lose your authenticator. It is optional, and you can turn it off again at any time from the same place.

Use one of the recovery codes you saved when you turned on two-factor authentication. On the code screen, choose to use a recovery code instead and enter one. It signs you in and turns two-factor off so you can set it up again on your new device.

Each recovery code works once. If you have run out or cannot find them, email support@listrai.app and we will help you recover your account.

Yes. You can export a copy of your lists and items in a portable JSON format from the data and privacy section in Settings.

This lets you keep your own backup or move your data elsewhere whenever you want.

When you delete your account, we remove your data from our live systems. It then remains only in routine backups for a short grace period before being permanently erased.

After that, your data is gone for good and cannot be recovered.

Deleted data is held in backups for up to 30 days as a safeguard, then permanently deleted. We may keep a minimal transaction record where the law requires it.

See our Privacy Policy for the full retention details.

No. We never sell your personal information, and we do not use your lists or items for advertising.

We share data only with the trusted providers needed to run the service, such as our database, payment, and email providers, as described in our Privacy Policy.